Terms of Sale
Last Updated: August 24, 2012
1. Your Account
When you make a purchase from the Site, you may create an account as part of the checkout process. You are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You further agree to accept responsibility for all purchases and activities that occur under your account.
2. Order Process and Acceptance of Order
The technical steps required to create the contract between you and us are as follows:
- You must add the products you wish to purchase to your shopping cart and then proceed to the checkout.
- If this is your first purchase on the Site you may then create an account with us and log in; if you already have an account with us you may enter your log in details to access your account. You may also proceed as a guest, without logging in, or creating an account.
- You will then be asked to select a shipping and payment option and input your shipping and payment details.
- Once you have completed compiling your order you will be asked to confirm that it is correct, and that you agree to these Terms. If it is not correct, you can revisit your order and correct the mistakes before confirming and submitting your order. It is your responsibility to ensure that your order is correct before submitting it to us.
- After you have submitted your order to us, we will process the payment details you have given us. Payment will be taken on despatch of the products to you.
We will provide you with an order number and send you an order confirmation email detailing the products you have ordered and the hyperlink to the Site to obtain a copy of the invoice of the product(s) ordered. You should check the order acknowledgement email for accuracy and let us know immediately if there are any errors.
The contract between you and Starbucks will be concluded when you accept Starbucks’ offer by placing an order. We commit ourselves to honour your order, as long as stocks last. In principle, products described on the Site are available. However, under exceptional circumstances, Starbucks may not be able to supply the products ordered. In such cases, the contract will not be formed by your placing of an order and you will be contacted by a customer services representative from Starbucks.
3. Pricing and Availability
All prices for products (and the associated costs of delivery and tax) are shown in Euros. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice.
4. Payment Terms
Starbucks currently accepts Visa, MasterCard and American Express. By submitting your order, you represent and warrant that you are authorised to use the designated credit card and authorise us to charge your order (including taxes, delivery and handling) to that card. If the card cannot be verified, is invalid or is otherwise not acceptable, the sale shall be cancelled automatically and the product you ordered shall not be delivered.
5. Delivery Terms and Policies
Our deliveries are made by third party carriers. At the point at which you place your order, the full list of available delivery options including estimated timings will be shown. These can also be seen by clicking here. Please note that a signature may be required on deliveries of certain products. If you are out, the delivery driver will attempt delivery to a neighbouring address or alternatively, will attempt to leave your order for you in a safe place. You should keep your delivery note and all packaging and should notify Starbucks customer services team immediately if any of the order is missing or damaged.
All delivery charges are your responsibility, unless waived by Starbucks. Delivery charges will be included on your invoice and can be viewed prior to finalising your order. The delivery charge shown during the checkout process is subject to verification.
6. Back Orders
If for some reason an item on your order is temporarily out of stock, we will back order that item for you and despatch the other merchandise immediately. Items on back order will be charged when the items are actually despatched, along with applicable taxes and delivery charges.
7. Return, Cancellation and Exchange Policies
When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it within 30 days of purchase for a replacement or refund of the purchase price. Any gift item delivered to you from the Site may be returned for a merchandise credit that can be used on a future order, or a refund can be made to the purchaser. Refund payments are not available to the gift recipient for gift returns. Returns older than 30 days will be issued merchandise credit (electronic credit) (unless the products are damaged or defective, in which case a full refund will be given). Please note that the rights in this section 7 are in addition to and do not affect your statutory rights, including in relation to faulty or defective goods. Returns for orders originally purchased with a Starbucks Card will be refunded to the Starbucks card used in the original order. Merchandise credits may be redeemed on the Site and are not redeemable in retail locations.
For your convenience, the Return Form includes a Return Label that you may use when posting the package back to us. This Return Label will not include pre-paid postage and you will be responsible for paying the postage costs for returning the goods (unless the goods are faulty or defective). Simply attach the label to the outside of your package and send the package via UPS or insured parcel post. Please first remove the old label from the packaging or make sure that the Return Label covers the old one.
If you no longer have your Return Form please click here to print a new one. If you cannot print a new one, please contact us via email to StarbucksStore.email@example.com or call us on +33( 0) 800 91 6258. Please click here for information above the return and disposal of electrical products
Our Customer Service hours are Monday-Friday 8 a.m. – 5 p.m CET.
Return your package to: Starbucks Coffee Germany
Rue Louis Bleriot 5
Zoning Industriel Liege Logistics
4460 Grace Hollogne
What do I do if my order is incomplete, incorrect or damaged?
If you order is incomplete, incorrect, or damaged, please contact us via email or call us on the number set out above.
We attempt to be as accurate as possible; however, we do not warrant that all photographs or other information on the Site is accurate, complete, current, or error-free. Please note that the images of the products on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.
Whilst we try to ensure that all prices on the Site are accurate, errors may sometimes occur. In the event that a product you have ordered is listed at an extremely low price due to a typographical or administrative error, we will notify you of the correct price by e-mail before despatching your order, asking you to confirm you still wish to proceed with your order at the correct price. Once we have received your confirmation we will then despatch your order. If you do not confirm that you wish to proceed with the order within 7 (seven) days of the date of our price correction email, we will consider this as a withdrawal of your order and we will delete your payment details from our system.
In the event that a product you have ordered is listed at a higher price than the correct price , we will notify you of the correct price by e-mail and you will be required to pay the correct price.
10. Limitation of Liability
As a consumer, you have legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
Our liability for losses you suffer as a result of us breaching these Terms is strictly limited to any losses which are a foreseeable consequence of us breaching these Terms. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
Except as expressly provided in these Terms, we are not responsible for any delay in, or failure of, performance of our obligations under these Terms arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.
We do not exclude or limit in any way our liability for:
- - death or personal injury caused by our negligence;
- - fraud or fraudulent misrepresentation;
- - any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
Except as set out above, we are not responsible for indirect losses which happen as a side effect of the main loss or damage including but not limited to:
- - loss of income or revenue;
- - loss of business;
- - loss of profits or contracts; or
- - loss of anticipated savings,
provided that this shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the above.
11. Governing Law; Venue
These Terms and your purchase of products from Starbucks through the Site shall be governed and construed in accordance with the laws of Germany and the Courts of Germany will have exclusive jurisdiction with respect to any dispute arising under or in relation to them.
All notices given by you to us must be given to Starbucks at either STARBUCKS MANUFACTURING EMEA B.V., ACCRAWEG 19, 1047 HJ AMSTERDAM, NETHERLANDS or firstname.lastname@example.org. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on this Site, 1 (one) working day after an e-mail is sent, or 3 (three) days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.
If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable by a court, then that provision shall be deemed severed from the rest of these Terms and shall not affect the validity and enforceability of the remaining provisions.
No delay or failure by us to exercise any powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them.
You will be subject to the policies and Terms in force at the time that you make your order, unless any change to those policies or these Terms is required to be made by law or governmental. In the event that there is a change to the policies and/or Terms, we will notify you of the change by e-mail before despatching your order, asking you to confirm you still wish to proceed with your order. Once we have received your confirmation we will then despatch your order. If you do not confirm that you wish to proceed with the order within 7 (seven) days of the date of our email which notifies you of the change, we will consider this as a withdrawal of your order and we will delete your payment details from our system.