How do I place an order?
Find the item you want, select the quantity, and then click the "Add to Bag" button. When you've finished browsing and are ready to check out, go to your shopping bag at the top right corner of your screen and click "My Bag". Make sure all the products and quantities in your bag are correct and click the "Checkout Now" button to continue. We'll take you to a secured server where you'll enter and confirm your billing, shipping and payment information.
What if I want to buy a larger quantity of an item than the website currently allows?
You may call our Customer Service Team at 0800 181 8314 for help placing a large order. Or you may place multiple orders directly on our website.
How do I see and manage what's in my shopping bag?
To see and manage the contents of your shopping bag, go to your shopping bag at the top right corner of your screen and click "My Bag".
How do I use a special offer/coupon code?
From time to time we may offer special discounts or promotions through unique promo codes. If you have a promo code, simply enter it in the Promo Code box during checkout. Your special offer/coupon will be applied to your purchase. If you have difficulty entering the code, or it does not apply the proper discount, please contact us or call our Customer Service Team at 0800 181 8314.
Do I get my partner discount?
No, we are sorry but due to technical limitations we are not able to offer partner discounts at this time. We are actively working on enabling this functionality, so please check back.
Can I order a gift certificate?
Of course! It comes in the form of a Starbucks Card eGift, which makes a wonderful gift.
Will I be charged tax?
It depends on the address of the person receiving the item. We charge the sales tax as required by law based on the shipping destination. We'll only collect tax amounts required by law, which may include both merchandise and other services such as gift wrap and shipping.
How can I place an order by phone?
If you prefer to place your order by phone, please call us toll-free at 0800 181 8314. Our Customer Service Team hours are Monday – Friday, 8 a.m. – 5 p.m. CET (Closed Saturday – Sunday).
I live outside Germany. Can I still place an order?
To all our international friends, we appreciate your interest in Starbucks Store. We offer online shopping to our customers in the United States, Canada, Great Britain, and France. To shop in any of our online locations, you must provide both billing and shipping addresses within that country. You may use the country selector at the top right corner of your screen to get to that country's website. Or select your preferred country here:
- United States: store.starbucks.com
- Canada: store.starbucks.ca
- Great Britain: store.starbucks.co.uk
- France: store.starbucks.fr
- Log in to your Starbucks Store account, select order history, then click on an order number.
- Refer to your shipping confirmation email.
- Click Check My Order at the bottom of every page of this website.
How can I cancel my Starbucks Store order?
Please contact our Customer Service Team Team as soon as possible at StarbucksStore.firstname.lastname@example.org or call us toll-free at 0800 181 8314. Our Customer Service Team hours are Monday – Friday, 8 a.m. – 5 p.m. CET (Closed Saturday – Sunday). If we have already processed your order, we cannot cancel it. You can, however, return a product for a full refund according to our return policies.
If I see a price reduction on Starbucks Store online for an item I recently purchased from Starbucks Store online, can I receive a refund of the price difference?
If an item you purchased from Starbucks Store online is reduced in price on Starbucks Store online within 14 days of your order date, you may contact our Customer Service Team to receive a refund of the price difference. Price adjustments are done only on a per item basis and only once per item. This does not apply to discounted or free shipping offers, or general changes in the price of shipping. This does not apply to discounts that apply to an entire order (e.g., percent or monetary amount off your entire order promotions).
If deemed within this policy, the refund will be applied to the original payment method. Refunds will be processed within 2 business days. Once processed by Starbucks, it will then generally take 3-5 days for funds to appear in the original payment account.